Refund policy
RETURN & REFUND POLICY
Lanu Babe
Effective Date: November 14, 2026
At Lanu Babe, your satisfaction is our priority. We are committed to providing high-quality beauty and skincare products while ensuring a pleasant, transparent, and reliable shopping experience.
We understand that sometimes a purchase may not meet your expectations. If you are not completely satisfied with your order, our customer support team is here to help.
Please review our Return & Refund Policy below to understand your options and how we can assist you.
1. Return Policy
We offer a 30-day return policy, meaning you have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, your item must meet the following conditions:
The product must be unused, unopened, and in its original condition.
The product must be returned in its original packaging, with all seals, labels, and tags intact.
All original accessories, complimentary samples, and promotional items included with the purchase must be returned, where applicable.
You must provide a valid receipt, order confirmation, or other proof of purchase.
Your return request must be submitted within 30 calendar days of delivery.
For hygiene and safety reasons, opened or used beauty and skincare products cannot be returned due to a change of mind.
These conditions do not limit your rights regarding defective, damaged, or incorrectly delivered products under applicable law.
2. How to Request a Return
To initiate a return, please contact our customer support team at:
Email: support@lanuababe.online
Please provide the following information:
Your full name
Your order number
The product(s) you wish to return
The reason for your return
Clear photographs if the product arrived damaged, defective, or incorrect
Our customer support team will review your request and provide return instructions.
If your return is approved, we will provide a prepaid return shipping label and instructions on how and where to send your package.
Please do not send products back without contacting us first. Returns sent without prior authorization may experience processing delays.
3. Free Return Shipping
At Lanu Babe, we strive to make the return process simple and convenient.
We offer FREE standard return shipping for eligible returns within the United States.
We provide a prepaid return shipping label for approved returns.
Customers are not responsible for standard return shipping costs on eligible domestic returns.
We do not charge any restocking fees.
Original shipping charges are non-refundable for change-of-mind returns unless otherwise required by applicable law.
Please use the provided return shipping label and follow our instructions to ensure your package can be tracked and processed correctly.
We recommend keeping your return tracking information until your refund has been completed.
4. Damaged, Defective, or Incorrect Items
We carefully prepare and inspect orders before shipment. However, if your order arrives damaged, defective, or incorrect, we are happy to assist.
We recommend contacting us within 7 days of delivery so we can resolve the issue promptly.
Please provide:
Your order number
A brief description of the issue
Clear photographs showing the damaged, defective, or incorrect product
After reviewing your request, we may offer an appropriate resolution, including:
A free replacement, subject to product availability
A full refund for the affected item
A prepaid return shipping label, if returning the product is necessary
If the issue results from our error, you will not be responsible for return shipping or replacement shipping costs.
The recommended 7-day reporting period does not restrict any consumer rights or remedies available under applicable law.
5. Refund Policy
Once we receive your returned product, our team will inspect it to verify that it meets our return eligibility requirements.
We will notify you by email when your return has been inspected and whether your refund has been approved.
If approved:
Your refund will be issued to your original payment method.
We will process your refund within 10 business days after the returned item has been received, inspected, and approved.
No restocking fee will be deducted.
Original shipping charges will be refunded when the return results from our error or when required by applicable law.
Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
If you have not received your refund after the stated processing period, please contact us at support@lanuababe.online.
Refunds required by applicable law, including refunds for qualifying canceled orders, will be processed within the legally required timeframe.
6. Exchanges
We understand that you may occasionally wish to exchange a product.
For eligible unused and unopened products, we recommend requesting a return and placing a new order for your preferred item.
If you receive a damaged, defective, or incorrect product, we may offer a replacement at no additional cost.
Please note:
All exchanges and replacements are subject to product availability.
Replacement products will be shipped without additional charges when the issue results from our error.
If a replacement is unavailable, we will provide an appropriate refund.
For exchange assistance, please contact support@lanuababe.online.
7. Non-Returnable Items
For health, hygiene, and safety reasons, certain items cannot be returned for change-of-mind reasons.
These include:
Opened or used skincare and beauty products
Products with broken, removed, or tampered protective seals
Items damaged or altered by the customer after delivery
Products missing their original packaging or essential components
Gift cards
Final sale or clearance items clearly identified as non-returnable before purchase
These exclusions do not apply where an item is defective, damaged upon arrival, incorrectly shipped, or where applicable law provides a right to a remedy.
8. Order Cancellations
If you wish to cancel an order, please contact our customer support team as soon as possible at support@lanuababe.online.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed for shipment.
If your order has already shipped, cancellation may no longer be possible. However, eligible products may be returned after delivery in accordance with this policy.
If we are unable to ship your order within the promised timeframe, we will notify you and provide the opportunity to accept a revised shipping date or cancel the order for a full refund, as required by applicable law.
Any legally required cancellation refund will be issued promptly within the applicable legal deadline.
9. Late or Missing Refunds
If your refund has been approved but has not yet appeared in your account, please follow these steps:
Check your bank account or original payment method.
Contact your credit card company or payment provider, as refund posting times may vary.
Contact your bank to verify whether the refund is still being processed.
If you have completed these steps and still have not received your refund, please contact us at support@lanuababe.online.
Our customer support team will be happy to assist you in checking your refund status.
10. Contact Information
If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us using the information below:
Lanu Babe
Business Address: 55 SW 11th St, Dania, FL 33004, United States
Phone: (954) 699-3298
Email: support@lanuababe.online
Please note that our business address is provided for contact purposes and is not necessarily our designated return shipping address.
Always contact our customer support team before returning a product so we can provide the correct return address and shipping instructions.
11. Additional Information
This Return & Refund Policy applies to orders delivered within the United States.
This policy should be read together with our Shipping Policy and Terms of Service.
Nothing in this policy limits or excludes any consumer rights or remedies that cannot be waived under applicable law. Where applicable law provides greater consumer protection, those legal requirements will apply.
We reserve the right to update or modify this policy when necessary. Any changes will be published on our website with an updated effective date. Changes will not retroactively reduce rights applicable to purchases already made.
12. Our Commitment to You
At Lanu Babe, we believe that shopping for beauty and skincare products should be simple, transparent, and worry-free.
We value your trust and are committed to providing helpful customer support throughout your shopping experience.
If you have any questions or concerns about your purchase, please do not hesitate to reach out to our team.
Thank you for choosing Lanu Babe. We sincerely appreciate your trust and support!